CrashPlan Review

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CrashPlan has decided to focus on its SMB customers with CrashPlan for Business; so far it seems to have paid off but with a lot of negative reviews, be aware there are other cloud storage backup options.

Read our full review for a back up crash plan service that has a lot to offer.

 

Strengths & Weaknesses

Strengths:

  • Unlimited backup
  • Unlimited computers
  • Backs up external drives
  • Customizable versioning
  • Retains deleted files indefinitely
  • Live chat & telephone support

Weaknesses:

  • Doesn’t backup by file type
  • No mobile app
  • No multi-threaded backups
  • No courier recovery
  • No live support on nights or weekends

Features Overview

CrashPlan includes all the basic online backup features we’d expect to see when we evaluate a service.

This includes scheduled backup, continuous backup, incremental backup, backup to local drives, deduplication, file compression, speed throttling, email notifications and block-level file copying.

Continuous backup is important because it enables you to tag a computer for backup and not worry about forgetting to add files for backup. Incremental backup fits well with it because it lets the process backup only the files that are added or modified, thus saving time and bandwidth.

Backing up to local drives qualifies CrashPlan as a hybrid backup, which means you can backup to both the cloud and your local drives, such as external drives.

Pricing

CrashPlan has kept things simple with only one low price plan; £10 per month per computer with unlimited back up.

To test the service out before you subscribe, you can take advantage of the 30-day free trial.

Ease of Use

CrashPlan’s desktop client works on Windows, Mac and Linux. You’ll have to rely on the web client because CrashPlan doesn’t support mobile apps for Android and iOS anymore.

File Backup & Restoration

CrashPlan requires you to manually tag files and folders for backup. If you don’t want to backup certain file types, you can exclude them in the settings menu.

CrashPlan lets you use a couple of options to restore your files from its cloud. The first is to use your desktop client by hitting the “restore files” button. That will open a pop-up window that lets you navigate through your stored folders and files, then select what you’d like to restore from the server.

Speed

Backing up your computer is smart, but it may take a long time. That time can stretch into days or weeks, depending on several factors including your ISP, the distance from CrashPlan’s servers in the U.S. and Australia, and how well your online backup service manages file transfers.

To test CrashPlan for Small Business’ upload and download speeds, take advantage of the 30-day free trial.

Security

CrashPlan for Small Business uses AES 256-bit encryption to scramble your data while at rest on its servers. This encryption takes place before your files leave your computer, but by default, CrashPlan will hold onto your encryption key for you. That ensures that the company can reset your password if you ever forget it.

However, it also means that malicious employees or hackers who gain access to the server that stores user credentials could browse through your intellectual property, reports and other business data.

Privacy

CrashPlan collects the personal data you provide to it, which includes the information you enter on CrashPlan’s website or send electronically. It might include information such as your name, address, email or telephone.

To ensure maximum protection for your privacy, you should opt in for private encryption.

Support

You can contact CrashPlan’s support team via telephone, email and live chat. The presence of telephone and chat support should appeal to small business owners who need immediate support.

CrashPlan Free Trial

Ready to test out CrashPlan for small business? Take the free trial here.

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